April 19, 2017
Tim from Colorado
2016 Dodge Ram 2500
Overall I love this cover. I've had pickups for 20 years and never bought a cover, mostly because I tow a fifth wheel. I recently bought a new truck and decided to go ahead and get accessories right away, or I'd never do it. A retractable cover was high on my list. I found Peragon early on, and after comparing price, functionality, and durability to other brands, Peragon was on top. So I purchased. Within a week of buying my truck I had my cover installed.
Purchase Process - Easy!
This was very easy. It took me five minutes online, I received a confirmation email immediately, and they shipped it the next day. As expected these days, I got a Fedex tracking link. A few days later my cover was on my front porch.
Customer Service - Five Stars!
Unfortunately, Fedex mangled my cover real bad in shipping. Every panel was bent. I sent an email to Peragon around 8pm to tell them I had a problem. Within an hour I had an email back with next steps to resolve the issue. She was very helpful and friendly and made the process simple. We emailed back and forth a few times that night, showing photos, etc., and had the issue resolved before I went to bed. She put in an order for a replacement cover, and the new one arrived a little over a week later. Extra points for resolving same day, and after hours, which I don't expect. As a business owner working with the public, I really appreciate when a company gives you top notch support after the sale.
Installation - Easy!
Installation was very easy, and took me about 90 minutes. I watched the install videos online which was very helpful. The instructions were clear and concise. You will need a helper for about 30 seconds to place the frame onto the truck. Everything else is a one person job. I went ahead and installed the bent panel assembly while I waited for my replacement.
Operation - Fantastic!
I totally dig this cover. It's a piece of cake to open and close and only takes a few seconds. I love being able to keep stuff in the bed without worrying about weather or theft. Keeps my cab clear of junk I don't want in there. I really like that the cover comes completely out when you need to. The process to remove it is a little clunky, but still only takes a minute. When my replacement cover came, I mounted the hardware and had the new one in the truck within just a few minutes. Excellent. The only minor gripe I have is that because of the front rail, you can't secure a big item firmly against the front of the bed. For example, you couldn't push a big appliance up against the front and crank it down with straps. BUT, if you ever need to do this, a couple blocks of wood as spacers between the appliance and the front of the bed should solve that problem quickly. No big deal.